Refund Policy

Article 1 (Refund Eligibility)

You may request a refund if you meet the following conditions:

• Within 7 days of subscription or credit payment and no service usage
• Unable to use the service normally due to technical issues
• Promised service not provided due to company's fault

Article 2 (Refund Process)

If you wish to request a refund, please follow these steps:

1. For credit purchases you can request a refund directly from the payment history on the Credits page (the button is hidden once the credits have been spent). If the button is unavailable, or for subscription payments, email hello@arclair.com with your purchase date, amount, and reason.
2. Our customer support team will review your request within 2 business days.
3. Once approved, refund will be processed within 7-14 business days depending on payment method.
4. You will receive an email notification when the refund is completed.

Refund routes by payment method: subscription payments (Lemon Squeezy) are handled through an email request, while credit top-ups — both KRW payments (PortOne) and international card payments (Dodo Payments) — can be refunded directly from the payment history on the Credits page.

Article 3 (Non-Refundable Items)

• Already used services (credits consumed by script, image, or video generation) - the used portion is non-refundable
• Simple change of mind after 7 days from purchase
• Promotional or discounted purchases (except as required by law)
• Account suspension or restriction due to user's fault

Article 4 (Subscription Cancellation and Partial Refund)

• You can cancel your subscription anytime and continue using the service until the end of current billing cycle.
• Canceling before next billing date will stop automatic renewal.
• Refunds are not provided for already-paid subscription periods.

Article 5 (Legal Rights)

This refund policy does not limit user rights guaranteed by applicable laws (such as the Act on Consumer Protection in Electronic Commerce). Rights of withdrawal and consumer rights stipulated by law apply separately from this policy.

Article 6 (Contact)

For refund inquiries, please contact us at: